Tree Tops Residential Homes
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds43
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2018-07-27
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors often mention the patient, warm approach staff take with residents, particularly those living with dementia. The team appears comfortable supporting people with complex needs, coordinating with outside professionals when needed.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare50
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2018-07-27
Is this home safe?
Is the care effective?
The effective domain was rated Good at the November 2020 inspection. No specific detail is published about care plan quality, dementia training content, GP access arrangements, or food provision. The home lists dementia as a specialism, which means it should have systems in place for dementia-specific care planning and staff training. What those systems look like in practice is not described in the available inspection text.Is this home caring?
The caring domain was rated Good at the November 2020 inspection. No specific observations about staff interactions, use of preferred names, pace of care, or response to distress are included in the published report. Staff warmth and compassion are the two highest-weighted themes in family satisfaction data, and both depend on what is actually seen during a visit rather than what a rating alone can convey.Is the home responsive?
The responsive domain was rated Good at the November 2020 inspection. No specific detail is published about the activities programme, individual engagement for residents with advanced dementia, or end-of-life care arrangements. The home specialises in dementia care, which should mean it has considered how to offer meaningful engagement for residents who cannot participate in group activities.Is the home well-led?
The well-led domain was rated Good at the November 2020 inspection. Mrs Kate Williams is the registered manager. The home is run by Mr David Beattie and Mrs Carole Leyland as providers. The improvement from Requires Improvement to Good across all domains suggests that management took corrective action following an earlier poor inspection. No specific detail is published about management culture, staff empowerment, or how the home handles complaints and learning from incidents.
Source: CQC inspection report →
What the evidence base says
The home cares for adults over 65 and has experience supporting people living with dementia. Staff are described as understanding the specific needs of residents with dementia, showing patience during daily care. Some families mention feeling reassured by the team's knowledge when supporting residents who also have conditions like Parkinson's. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Tree Tops Residential Home holds a Good rating across all five inspection domains, having improved from Requires Improvement. However, the published inspection text contains very limited specific detail, which means scores reflect the rating itself rather than rich observed evidence, so the family score sits in the mid-range.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Visitors often mention the patient, warm approach staff take with residents, particularly those living with dementia. The team appears comfortable supporting people with complex needs, coordinating with outside professionals when needed.
What inspectors have recorded
Several families have shared troubling experiences of being unable to reach staff by phone or get updates about their relatives' wellbeing. Some have reported finding their family members dehydrated or missing prescribed medications after respite stays, raising questions about oversight that deserve careful investigation before making any decisions.
How it sits against good practice
Given the contrasting experiences families have shared, visiting Tree Tops and asking detailed questions about their communication practices and care protocols would be essential.
Worth a visit
Tree Tops Residential Home at 27-29 View Road, Prescot was rated Good across all five inspection domains at its last full inspection in November 2020, having improved from a previous rating of Requires Improvement. That improvement trajectory is meaningful: it suggests the management team identified problems and addressed them. A desk-based review in July 2023 found no reason to change the rating, so the Good status has held for several years. The honest limitation here is that the published inspection text contains almost no specific detail about what was actually seen, heard, or recorded during the visit. The Good rating is real, but this report cannot tell you much about staff warmth, food quality, activities, night staffing, or how dementia care is delivered day to day. The home has 43 beds and a registered manager. Before making a decision, visit in person on a weekday afternoon, ask to walk through the dementia unit at a quiet time, and use the checklist questions below, particularly around night staffing ratios, agency use, and what one-to-one engagement looks like for residents who cannot join group activities.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Tree Tops Residential Homes measures up against the other homes you’re considering. Free account.
In Their Own Words
How Tree Tops Residential Homes describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Kind staff who understand dementia, though families report worrying gaps
Compassionate Care in Prescot at Tree Tops Residential Home
Tree Tops Residential Home in Prescot supports older adults and those living with dementia in what many describe as a caring environment. While some families speak warmly of patient, knowledgeable staff who provide dignified support, others have raised serious concerns about communication breakdowns and care standards that any family considering this home should carefully explore.
Who they care for
The home cares for adults over 65 and has experience supporting people living with dementia.
Staff are described as understanding the specific needs of residents with dementia, showing patience during daily care. Some families mention feeling reassured by the team's knowledge when supporting residents who also have conditions like Parkinson's.
“Given the contrasting experiences families have shared, visiting Tree Tops and asking detailed questions about their communication practices and care protocols would be essential.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Tree Tops Residential Home holds a Good rating across all five inspection domains, having improved from Requires Improvement. However, the published inspection text contains very limited specific detail, which means scores reflect the rating itself rather than rich observed evidence, so the family score sits in the mid-range.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Visitors often mention the patient, warm approach staff take with residents, particularly those living with dementia. The team appears comfortable supporting people with complex needs, coordinating with outside professionals when needed.
What inspectors have recorded
Several families have shared troubling experiences of being unable to reach staff by phone or get updates about their relatives' wellbeing. Some have reported finding their family members dehydrated or missing prescribed medications after respite stays, raising questions about oversight that deserve careful investigation before making any decisions.
How it sits against good practice
Given the contrasting experiences families have shared, visiting Tree Tops and asking detailed questions about their communication practices and care protocols would be essential.
Worth a visit
Tree Tops Residential Home at 27-29 View Road, Prescot was rated Good across all five inspection domains at its last full inspection in November 2020, having improved from a previous rating of Requires Improvement. That improvement trajectory is meaningful: it suggests the management team identified problems and addressed them. A desk-based review in July 2023 found no reason to change the rating, so the Good status has held for several years. The honest limitation here is that the published inspection text contains almost no specific detail about what was actually seen, heard, or recorded during the visit. The Good rating is real, but this report cannot tell you much about staff warmth, food quality, activities, night staffing, or how dementia care is delivered day to day. The home has 43 beds and a registered manager. Before making a decision, visit in person on a weekday afternoon, ask to walk through the dementia unit at a quiet time, and use the checklist questions below, particularly around night staffing ratios, agency use, and what one-to-one engagement looks like for residents who cannot join group activities.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Tree Tops Residential Homes measures up against the other homes you’re considering. Free account.
In Their Own Words
How Tree Tops Residential Homes describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Kind staff who understand dementia, though families report worrying gaps
Compassionate Care in Prescot at Tree Tops Residential Home
Tree Tops Residential Home in Prescot supports older adults and those living with dementia in what many describe as a caring environment. While some families speak warmly of patient, knowledgeable staff who provide dignified support, others have raised serious concerns about communication breakdowns and care standards that any family considering this home should carefully explore.
Who they care for
The home cares for adults over 65 and has experience supporting people living with dementia.
Staff are described as understanding the specific needs of residents with dementia, showing patience during daily care. Some families mention feeling reassured by the team's knowledge when supporting residents who also have conditions like Parkinson's.
Management & ethos
Several families have shared troubling experiences of being unable to reach staff by phone or get updates about their relatives' wellbeing. Some have reported finding their family members dehydrated or missing prescribed medications after respite stays, raising questions about oversight that deserve careful investigation before making any decisions.
“Given the contrasting experiences families have shared, visiting Tree Tops and asking detailed questions about their communication practices and care protocols would be essential.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
